Dealing with Difficult People

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Dealing with Difficult People
92,00 lei

Categorii: Diverse, Diverse

Limba: Engleza

Data publicării: 2022

Editura: Kogan Page Ltd

Tip copertă: Paperback

Nr Pag: 184

Colectie: Creating Success

ISBN: 9781398606159

Dimensiuni: l: 14cm | H: 21cm | 1cm | 260g

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Dealing with Difficult People
92,00 lei

Descriere

By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.


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