Categorii: Neclasificat
Limba: Engleza
Data publicării: 1996
Editura: Jossey-Bass Inc.
Tip copertă: Hardcover
Nr Pag: 138
ISBN: 9780688123161
Dimensiuni: l: 14cm | H: 21cm
The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work–place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom–line results.